Refund policy
Returns and refund policy – QuayWear
1. Return window: 30 days
The law gives you 14 days to withdraw from a purchase. QuayWear extends this to 30 days from the day you receive your order, with no reason required. This applies to all items, including those bought on sale.
2. How to return an item
- Email us at contact@quaywear.com within 30 days of receiving your order, with your order number, your name and the item concerned.
- We confirm your request and send you the return address.
- Send the item back in clean, protective packaging no later than 14 days after your request.
3. Condition of returned items
Items must be returned in the condition you received them: unwashed, not worn beyond simply trying them on, with their tags if they had any. If an item has lost value because it was handled beyond what is needed to examine it, the refund may be reduced accordingly.
4. Excluded items
For hygiene reasons, underwear and hygiene items cannot be returned once unsealed after delivery.
5. Return costs
Return shipping is at your expense, unless we made an error or the item does not match its description. No restocking fee is charged.
6. Refund
We process your return within 48 hours of receiving the parcel. Your refund, including the original delivery cost, is made to the payment method used for the order within 7 business days after we receive and check the item, and in any case no later than 14 days after your return request (we may wait until we receive the item before refunding).
7. Contact
contact@quaywear.com – +33 1 85 09 91 12
Last updated: November 2026