Shipping policy
Shipping policy – QuayWear
1. Countries we ship to
QuayWear ships to metropolitan France and to a selection of European countries. The exact list of countries is shown at checkout: if your country is not listed, we cannot ship to it yet.
2. Processing time
Orders are prepared within 1 to 3 business days after payment is confirmed. Orders placed on a weekend or public holiday are processed from the next business day.
3. Delivery times
Once shipped, estimated delivery times are:
- Metropolitan France: 2 to 5 business days
- Other countries we ship to: 3 to 7 business days
Orders are shipped with Mondial Relay, Colissimo, La Poste or DHL Express depending on the option chosen. QuayWear cannot be held responsible for delays caused by the carrier or by exceptional circumstances.
4. Shipping costs
Shipping costs are always shown before you confirm your order. Standard shipping is currently free to all the countries we ship to.
5. Tracking
A tracking number is sent to you as soon as your order ships, when the carrier provides one.
6. Delivery address
Please check your address when ordering. If the address is incorrect or incomplete, QuayWear cannot be held responsible for a delay or failed delivery.
7. Unclaimed or returned parcels
If a parcel comes back to us (unclaimed, wrong address), we will offer to reship it at your expense or to refund your order.
8. Receiving your order
When your parcel arrives, check its condition. If it is damaged or has been opened, note it with the carrier and let us know within 48 hours at contact@quaywear.com, with photos. This does not affect your statutory rights.
9. Contact
contact@quaywear.com – +33 1 85 09 91 12
Last updated: November 2026