Terms of service

Terms of service – QuayWear

1. About us

QuayWear is an online store for designer clothing and accessories: vintage and pre-owned pieces and, depending on arrivals, new items. Every item is selected, inspected and carefully described before it goes on sale.

2. Products

The condition of each item is stated on its product page: new or pre-owned (excellent, very good, good), wear and any flaws, measurements. Most pre-owned items are one of a kind; light signs of wear may exist and are then disclosed.

3. Orders

Placing an order implies acceptance of these terms and of our terms of sale. In the event of an obvious error (price, stock), QuayWear may cancel the order with a full refund.

4. Payment

Payments are secure. Available payment methods are shown at checkout. QuayWear does not store any bank details.

5. Shipping

We ship to metropolitan France and to a selection of European countries shown at checkout; orders are prepared within 1 to 3 business days. Details: shipping policy.

6. Returns

Items can be returned within 30 days of receipt (the 14-day legal withdrawal period is extended to 30 days). Details: returns policy.

7. Customer service

For any question about a product, an order, a return or accessibility: contact@quaywear.com. We reply as soon as possible on business days.

8. Accessibility

QuayWear is committed to offering online services accessible to as many people as possible, in line with the European Accessibility Act (EU). If you have any difficulty accessing or understanding our services, please contact customer service.

9. Liability

QuayWear cannot be held responsible for misuse of the products purchased or for indirect damage resulting from their use, without prejudice to statutory guarantees.

10. Updates

These terms may be updated at any time to remain compliant with applicable regulations.

Last updated: November 2026