Terms of sale
This is a translation provided for convenience. The French version of these terms prevails.
1. Purpose
These General Terms of Sale govern sales of products offered on www.quaywear.com by SASU QuayWear (SIREN 993 201 367, 200 rue de la Croix Nivert, 75015 Paris, France).
2. Products
QuayWear sells designer clothing and accessories, vintage, pre-owned or new, selected and inspected. The condition of each item (new or pre-owned, wear, any flaws) and its measurements are stated on its product page. Most pre-owned items are one of a kind.
3. Prices
Prices are shown in euros (€), all taxes included. QuayWear may change its prices at any time; the price charged is the one shown when the order is placed.
4. Orders
Placing an order implies acceptance of these terms. A confirmation email is sent once payment is confirmed.
5. Payment
Payments are secure and handled through Shopify Payments (bank card), PayPal and the other methods offered at checkout. QuayWear does not store any bank details.
6. Shipping
QuayWear ships to metropolitan France and to a selection of European countries, listed at checkout. Orders are prepared within 1 to 3 business days, then delivered in 2 to 5 business days in metropolitan France and 3 to 7 business days in the other countries we ship to, with Mondial Relay, Colissimo, La Poste or DHL Express depending on the option chosen. Shipping costs are shown before the order is confirmed. Details are in our shipping policy.
7. Receiving your order
Customers should check the parcel on arrival and report any issue within 48 hours to contact@quaywear.com, with photos. This does not affect the statutory guarantees (section 10).
8. Right of withdrawal – Returns
Customers have 30 days from receipt to return an item without giving a reason (the 14-day legal period is extended to 30 days), including items bought on sale. Items must be returned unwashed, not worn beyond simply trying them on, with their tags if they had any, no later than 14 days after the return request. Return shipping is paid by the customer, unless QuayWear made an error or the item does not match its description. Underwear and hygiene items unsealed after delivery cannot be returned. The procedure is described in our returns policy.
9. Refunds
Returns are processed within 48 hours of receiving the parcel. The refund, including the original delivery cost, is made to the payment method used for the order within 7 business days after the item is received and checked, and no later than 14 days after the return request.
10. Statutory guarantees
All items, new or pre-owned, are covered by the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). For a pre-owned item, the wear and flaws stated on its product page are part of its description.
11. Customer service
contact@quaywear.com – +33 1 85 09 91 12
12. Disputes
In the event of a dispute, the French courts have sole jurisdiction.
Last updated: November 2026